As the banking business evolves, First Bank of Nigeria Limited has remained committed to empowering the Nigerian populace with the *894# Quick Banking service as part of its financial inclusion drive. The service is set to deliver the power to bank anywhere and at anytime. It is quick, convenient and easy to use and beneficiary accounts are credited instantly with alert notifications. Built on the innovative USSD technology, the *894# quick banking service transmits information through GSM network channels via mobile phones.
USSD technology facilitates sessions of communication that can be used in various areas of life including banking. The *894# USSD service makes banking services available across all GSM networks, on any type of handset or device; iphone, android, blackberry and even simple feature phone famously referred to in Nigerian lingo as ‘kpalasa’. It requires no internet service connection and can be used in remote locations across Nigeria. This USSD service is delivered on the customers’ registered phone numbers linked to their FirstBank accounts.
With *894#, the mobile phone has become a mobile branch and FirstBank customers can activate this service in three steps: dial *894*0#; enter a four digit Personal Identification Number (PIN) linked to the debit card; create a five digit PIN, and the registration is complete. Customers can transfer money to FirstBank and other banks in Nigeria; buy airtime for themselves and their loved ones; check account balance on their phones, and do lots more wherever they are. PIN reset on this service requires only a quick dial of *894*0#.
Banking transactions can now be performed on the go irrespective of location or time as there is no worry of internet connectivity or a token device, but only a Personal Identification Number (PIN). To send money, simply dial *894*Amount*Account Number#; select beneficiary bank; confirm amount, beneficiary name and enter five-digit PIN; then select account to debit. For airtime recharge: simply dial *894*Amount# to recharge for self; to recharge for others, dial *894*Amount*Phone Number# and enter five-digit PIN. FirstBank customers can transfer up to N100,000.00 per day and recharge airtime up to N10,000.00 per day. To generate account mini statement, dial*894*AccountNumber#, and to check account balance, the magic code is *894*00#.
FirstBank has always been at the forefront of seamless banking transaction in a convenient and secured manner and is committed to ensure its customers are fully served with the USSD service. Launching soon on the *894# Quick Banking service bouquet are: the utility bill payment, payment for goods and services at any retail store in Nigeria, opening of savings account and linking customer BVN to the new accounts.
Customers are advised to please call 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000; SMS Short Code 30012 or email firstname.lastname@example.org, FinancialInclusion@firstbanknigeria.com,Firstcontact@firstbanknigeria.comshould they require further information on the *894# Quick Banking.
First Bank of Nigeria Limited (FirstBank) is Nigeria’s premier and most valuable banking brand, and largest financial services institution by total assets and gross earnings. With more than 12 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank in the Republic of Congo, Ghana, The Gambia, Guinea, Sierra-Leone and Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, optimized risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.
FirstBank has been named “Most Valuable Bank Brand in Nigeria” six times in a row – 2011, 2012, 2013, 2014, 2015, 2016 – by the globally renowned “The Banker Magazine” of the Financial Times Group; and “Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. Recently, for the sixth consecutive time, the Bank clinched the “Best Retail Bank in Nigeria” award by The Asian Banker. Our brand purpose is to always put customers, partners and stakeholders at the heart of our business, even as we standardise customer experience and excellence in financial solutions across sub-Saharan Africa, in consonance with our brand vision “To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on our inherent values of passion, partnership and people, to position You First in every respect.
Group Head, Marketing & Corporate Communications