As the most valuable banking brand in Nigeria, First Bank of Nigeria Limited has been on a journey of strength and dynamism committed to providing the best financial solutions to promote convenience and support the lifestyles of its customers. The Bank through the years has demonstrated an understanding of its customers’ modern lives, wants, and needs as part of its drive to become the trusted partner providing bespoke and accessible banking offerings to its teeming customers.
One of many of such banking offerings by FirstBank is the money transfer services available nationwide, which provide for customers an alternative transaction channel that is safe, convenient and a flexible means of funds transfer all year round. These services are also available at weekends as well as on public holidays at some dedicated branches. With Western Union, customers can conveniently receive money from abroad and send money from Nigeria to over 200 countries and territories Worldwideand recipients canreceivefunds straight to their accounts. With the outbound Western Union Service, Customers can now send funds directly to bank accounts outside Nigeria with the new Account Payment Network (APN) recently added to the Western Union Service.
Another money transfer service provided by FirstBank for its customers is MoneyGram. With this service, users can now receive money from loved ones abroad or send to them from Nigeria. FirstBank is the leading agent bank for MoneyGram in Nigeria and has been recognised for its increased transaction volume among other agent locations.The Bank also offers the RIA money transfer service with which customers can receive money from loved ones abroad directly into their accounts in Naira. RIA money transfer service also offers the option of cash pick up at over 750 FirstBank branches nationwide. With TransFast, users can initiate money transfer online which can be received directly into FirstBank accounts here in Nigeria. Now isn’t this just convenient?
To further provide convenience to her innumerable customers, FirstBank has extended money transfer services to the Sub-Saharan Africa regions covering Ghana, Senegal, Gambia, DRC, Sierra Leone and Guinea. This has further increased customer satisfaction through prompt issue resolution and excellent service delivery across the Group.
According to FirstBank’s spokesperson, Folake Ani-Mumuney, customers can now share love with family and friends using FirstBank’s international money transfer services nationwide. “We would continue to offer products and services uniquely designed to treat our customers like the valued personae they are” she stated.
First Bank of Nigeria Limited (FirstBank) is Nigeria’s premier and most valuable banking brand, and largest financial services institution by total assets and gross earnings. With more than 12 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank in the Republic of Congo, Ghana, The Gambia, Guinea, Sierra-Leone and Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, optimized risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.
FirstBank has been named “Most Valuable Bank Brand in Nigeria” six times in a row – 2011, 2012, 2013, 2014, 2015 and 2016 – by the globally renowned “The Banker Magazine” of the Financial Times Group; and “Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. Recently, for the fifth consecutive time, the Bank clinched the “Best Retail Bank in Nigeria” award by The Asian Banker. Our brand purpose is to always put customers, partners and stakeholders at the heart of our business, even as we standardise customer experience and excellence in financial solutions across sub-Saharan Africa, in consonance with our brand vision “To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on our inherent values of passion, partnership and people, to position You First in every respect.
Group Head, Marketing & Corporate Communications